Access to and use of this Website (www.louislesec.com) and the products and services available through this Website are subject to the following terms, conditions and notices. By using the Website, the Users are agreeing to all of the Terms & Conditions below, as may be updated. The User must check this page regularly to take notice of any changes made to them.
These general terms and conditions of sale serve to define the rights and obligations of the Parties arising from offers, sales, purchases and other transactions of the Products proposed on the Website www.louislesec.com. They aim to define the terms of sale between the User LOUIS LE SEC from order to services, through the payment and delivery.
They define all the necessary steps for placing the order and ensure the follow of this order between the parts. The parts agree that their relations will be exclusively governed by this contract, excluding any others.
Therefore, by relying upon and/or using the services ofthe Website, placing an order and/or concluding a contract, the User irrevocably confirms that they have received a copy of these general terms and conditions and agrees to be bound by them, to the exclusion of any other.
The fact that the general terms and conditions of this Website are not in the User's native language does not in any way exempt them from their application.
Users wishing to purchase on this Website declare they have full legal capacity to do so.
Article 1: Seller
The commercial Website www.louislesec.com, hereafter called Louis Le Sec, is an electronic commerce Website that can be accessed via Internet by all the Users of that network.
It is produced by 1-2 Protect S.P.R.L., having its registered office at Rue De Praetere 28, 1050 Brussels, Belgium, and registered with the Belgian register of Companies under the number 0536.882.132.
Article 2 : Order
The order can only be registered on the Website if the User is clearly identified.
Any order implies acceptance of these general conditions of sale, prices and description of goods.
The final validation of the order implies the acceptance by the User of its entire order and price. This validation is worth signature and acceptance of all operations made on the site.
As soon as possible, Louis Le Sec will send the User an email confirming the order to the e-mail address provided by himself.
Louis Le Sec is committed to fulfill the received orders on the Website in the limit of available stocks of products. In case of a lack of availability of one or more ordered article (s), Louis Le Sec undertakes to inform the User as soon as possible, and if necessary, to reimburse the sums paid within 30 days.
Article 3: Products
The essential characteristics of each Product are described in the corresponding pages of the Website's electronic catalogue.
The presentation pictures of the Products offered on the Website are not contractually binding Louis Le Sec. The Website endeavours to very accurately describe and present the Products. However, it is impossible to faithfully reproduce the actual colours of the Products on the computer screen. The rendering of colours also depends on the computer equipment used by the User. Therefore, the documents associated with the Products are only provided for informational purposes and are not contractually binding. Louis Le Sec cannot be held liable for the reliability of the colours, and will accept no claims nor give any guarantee in case of dissatisfaction with the colour and the descriptions.
Article 4: Conclusion of the online contract
The User can view the different Products that are offered for sale on the Website and may freely browse the different pages of the Website without any obligation to order.
If the User wishes to place an order, he will select the Products that are of interest by clicking the "Add to cart" button.
The User can, at any time :
- obtain a summary of the Products selected by clocking "Cart",
- continue to select Products by clicking "Continue Shopping",
- finalise the selection of Products and placing the order by choosing a payment method
The order will only be registered once the information provided has been confirmed as true. Acceptance of the order is made final by validating the payment.
The Website will confirm receipt of the order as soon as possible by an e-mail summarising the items purchased, that will be sent to the e-mail address provide by the User at the time of confirming the order.
That acknowledgement e-mail only confirms receipt of the User’s order and will only be an acknowledgement. This will not constitute acceptance of the order.
A contract between the parts will not be formed until Louis Le Sec sends the User confirmation by e-mail that the goods ordered have been dispatched to the User. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
Article 5: Prices
Louis Le Sec tries to ensure that all details, descriptions and prices which appear on this Website are accurate, but errors may occur. If an error is discovered in the price of any goods which the User have ordered, Louis Le Sec will inform the User as soon as possible by an email and give the User the option of reconfirming the order at the correct price or cancelling it.
The prices quoted at the end of the ordering process are the total prices including VAT.
Prices are shown in Euro (€), Pounds (£) and Dollars ($).
Only payments in Euro (€), Pounds (£) and Dollars ($) will be accepted.
Payment is due immediately upon placing the order. The order will be processed upon receipt of BluePaid approval in accordance with the procedure described in article 6.
VAT payment conditions:
Unless otherwise indicated, the prices shown on the Website include VAT at the Belgian rate.
The sale is inclusive of VAT at the Belgian rate of 21%.
The sales to companies (belgian or not) is not allowed on this website.
Article 6 : Online payment
The Website has opted to receive credit card payments via the BluePaid secure payment system that encrypts all the information relating to the use of the card during the online payment operation via the Website.
The following cards are accepted: Visa, MasterCard/Eurocard, Maestro, Carte Bleue. The online payment page will ask the User to enter the number of his card, its expiry date, the name of the holder, as well as the security code (3 of 4-digit number on the back of the card).
The Website cannot be held liable for the consequences of the use of the credit card (fraudulent or any other) that might be made by third parties, including if messages have been intercepted.
When his order is completed, the User is directed to BluePaid’s secure Website for the entire payment transaction. This mechanism ensures the confidentiality of the payment. The Website does not have knowledge of the User's credit card number, at any time: only the financial institution receives them in encrypted form.
Once the payment is accepted and confirmed, BluePaid will proceed with the verification and execution of the payment.
Article 7: Ownership - Risks
The transfer of ownership of the Product will only be effective after the full payment of the price of the Product, regardless of the date of delivery of the Product.
However, the transfer of the risks of loss and damage will be effective at the moment the Product is delivered and accepted by the User. The date shown on the delivery document is a valid proof of the delivery date.
Article 8: Shipping - Delivery
Deliveries are made to the entire world. Products are delivered to the address provided by the User during the ordering process.
In case of return, the fee for processing and shipping the package is to be borne by Louis Le Sec.
The delivery of the products will take place only during the 5 working days (no delivery will be executed during the weekend). The delivery will take place within:
- 2 working days for Benelux ;
- 2 to 5 working days for the rest of the EU ;
- 5 to 7 working days for the rest of the world
These periods are given for informational purposes only. Louis Le Sec will make every reasonable effort to deliver the Products as quickly as possible. Unless the parties otherwise agreed, Louis Le Sec will execute the order no later than 30 days from the day after the User sent his order.
Delivery is free for all purchases exceeding EUR 150 in Benelux, 250€ for the rest of EU. For purchases below this amount, delivery will be paid by the User at the following rates:
Rest of EU: 12.5€
Rest of the world : 40€
International orders may be subject to customs, duties, broker fees, and associated assessments. Louis Le Sec has no control over these charges and cannot predict what they may be. The User has to inquire with his local customs office. These fees may include import duties, Value Added Taxes (VAT), and customs clearance fees. These costs are entirely the responsibility of the User. The shipping charge by Louis Le Sec does not include any of these fees.
Please be aware that Users are liable for return shipping costs on packages that are sent back to Louis Le Sec due to unexpected customs fees.
Louis Le Sec declines any liability for any delay, loss of the Products ordered, or strike caused by the postal services or transport. In these cases, the User will introduce the applications related to these inconveniences to the postal services or with the carrier.
In order to ensure their perfect condition and perfect safety during transport, all the Products are carefully packaged in accordance with the applicable standards.The User must imperatively check the package and the Products at the time of delivery. If, at the time of delivery, the User notes visible damage, this must be indicated immediately on the delivery document prior to signing for reception.
Any problem concerning the delivered items (damage, missing items from the order, package damaged or opened, broken item, defective item...) must be notified within 3 calendar days (including legal holidays) of delivery (postmark being taken as proof) to form any reservations or claims for non-compliance or defect items by e-mail (admin(at)louislesec.com) and by a letter with acknowledgment of receipt to:
Rue De Praetere 28
No claims will be accepted after this period. The defective item must be returned to Louis Le Sec in accordance with the conditions of Article 10 below.
If the User has not received delivery within 15 days of placing the order, he is requested to immediately inform the Seller by e-mail (admin(at)louislesec.com). If the ordered items have not been delivered within 30 days of the order, and if this delay is not due to a case of force majeure, the User may proceed to the cancellation of the sale by sending an email to admin(at)louislesec.com, and a letter with acknowledgment of receipt to the following address:
Rue De Praetere 28
Article 9: Period of reflection
According to Belgian law on Consumer Protection, any User is entitled to notify the Website that he cancels the purchase without penalty and without giving any reason no later than 14 calendar days after the delivery of the order. The postmark will be taken as proof.
The consumer may not exercise the right of withdrawal for some services and products, the most important being:
- for the supply of goods made to the consumer's specifications or clearly personalized
The written notice of period of reflection should be sent by email to the address admin(at)louislesec.com and by a letter with acknowledgment of receipt to:
Rue De Praetere 28
Article 10: Returns procedure
Any will of return must be reported to Louis Le Sec within the 14 calendar days (including legal holidays) of delivery to the following email address : admin(at)louislesec.com.
The returned product are accepted, reimburse or exchanged only if the Louis Le Sec sales responsible agrees that the product is the same that the one sent and that it has not be damaged, modified or repaired. Products will only be exchanged or refunded if they are returned unused and unwashed in their original packaging. The Products should have their hangtag intact, and be in its original plastic bag.
Can not be returned or exchanged:
- Items damaged, soiled, worn, repaired by third parties and / or User ;
- Articles incomplete (parts, instructions and/or missing accessories) ;
- The items whose packaging is not original ;
The User must validate the proof of dispatch by postal services.
If the return is rejected by Louis Le Sec, items will be returned to the User without any compensation or reimbursement right and to his own charge.
In case of fraudulent return, Louis Le Sec has the right to refuse any other order from the same User.
The address for returns is:
Rue De Praetere 28
If all these conditions of return are respected, LOUIS LE SEC will refund returned items within 30 days after reintegration of the goods in stock.
Article 11: Proof
The computer files kept in the computer systems of the Website under reasonably secure conditions are considered as proof of the communication, the orders and the payments between the Parties.
Order forms and invoices are archived on a reliable and durable storage medium that can be presented by way of proof.
Article 15 : Invalidity
If any part of the Terms of Service is unenforceable, the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. Any clause shall be read, where appropriate, in favor of Louis Le Sec. These general terms and conditions of sale are governed by Belgian law. The Parties accept to submit any dispute arising in respect of these general terms and conditions to the sole jurisdiction of the courts of Brussels.
Rue De Praetere 28
Tél. : +32 (0)473 57 60 22